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Documentation Index

Fetch the complete documentation index at: https://docs.integrabot.ai/llms.txt

Use this file to discover all available pages before exploring further.

Integrabot Hero

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What is Integrabot?

Integrabot is a customer service automation platform that combines advanced Artificial Intelligence with WebChat (embedded chat widget) and Telegram to transform how you communicate with your customers.

Intelligent AI Assistant

Create a personalized virtual assistant that understands your business and replies to your customers automatically 24/7

WebChat

Embed a chat widget on your website to engage visitors in real time

Telegram

Connect a Telegram bot and talk to your customers on that channel

Knowledge Base

Train your assistant with documents, URLs and direct text

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Key Features

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🤖 Customizable AI Assistant

  • Goal and Instructions: Define the assistant’s purpose and guidelines
  • Communication Style: Formal, balanced or empathetic
  • Restrictions: Establish business rules
  • Custom Tools: Connect APIs and external systems

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📚 Intelligent Knowledge Base

  • Import website content automatically
  • Upload documents (PDF, DOC, DOCX, TXT)
  • Add text directly with the integrated editor
  • Organize content by categories

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💬 Conversation Management

  • View all conversations in real time
  • Human intervention when needed
  • Full message history
  • Transfer between AI and human agent

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🔧 AI Tools

  • Native system tools
  • External API integration
  • Automated actions
  • Webhooks for integrations

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Use Cases

  • 24/7 automated customer service
  • Product catalog presentation
  • Order tracking
  • Sales lead qualification
  • Meeting scheduling
  • Lead qualification
  • Quotes
  • Automated FAQ
  • Appointment scheduling
  • Reminders
  • Pre-service triage
  • Procedure information
  • Lead capture
  • Course information
  • Enrollment
  • Student support

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How Does It Work?

1

Configure your Assistant

Define goal, instructions and communication style
2

Add Knowledge

Feed the knowledge base with information about your products and services
3

Connect a channel

Embed the WebChat widget on your site or enable the Telegram bot
4

Start Serving

Your assistant is ready to talk to your customers

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Next Steps

Quick Start

Get started in 5 minutes

Configure Assistant

Customize your AI Assistant
Questions? Contact our support at hello@integrabot.ai
🌐 Note: Full English documentation is being translated. Main guides available in Portuguese at /pt/.