> ## Documentation Index
> Fetch the complete documentation index at: https://docs.integrabot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Integrabot

> AI Assistant platform for customer service via WebChat and Telegram

<img className="block" src="https://mintcdn.com/integrabot-3c8fcc0d/jqOH0M_OLd2TNwC_/images/hero-light.svg?fit=max&auto=format&n=jqOH0M_OLd2TNwC_&q=85&s=274067b4b40374152afaf8a20de2aaa3" alt="Integrabot Hero" width="700" height="320" data-path="images/hero-light.svg" />

## What is Integrabot?

Integrabot is a customer service automation platform that combines **advanced Artificial Intelligence** with **WebChat** (embedded chat widget) and **Telegram** to transform how you communicate with your customers.

<CardGroup cols={2}>
  <Card title="Intelligent AI Assistant" icon="robot" color="#34322d">
    Create a personalized virtual assistant that understands your business and replies to your customers automatically 24/7
  </Card>

  <Card title="WebChat" icon="globe" color="#34322d">
    Embed a chat widget on your website to engage visitors in real time
  </Card>

  <Card title="Telegram" icon="paper-plane" color="#34322d">
    Connect a Telegram bot and talk to your customers on that channel
  </Card>

  <Card title="Knowledge Base" icon="book" color="#34322d">
    Train your assistant with documents, URLs and direct text
  </Card>
</CardGroup>

## Key Features

### 🤖 Customizable AI Assistant

* **Goal and Instructions**: Define the assistant's purpose and guidelines
* **Communication Style**: Formal, balanced or empathetic
* **Restrictions**: Establish business rules
* **Custom Tools**: Connect APIs and external systems

### 📚 Intelligent Knowledge Base

* Import website content automatically
* Upload documents (PDF, DOC, DOCX, TXT)
* Add text directly with the integrated editor
* Organize content by categories

### 💬 Conversation Management

* View all conversations in real time
* Human intervention when needed
* Full message history
* Transfer between AI and human agent

### 🔧 AI Tools

* Native system tools
* External API integration
* Automated actions
* Webhooks for integrations

## Use Cases

<AccordionGroup>
  <Accordion title="E-commerce" icon="shopping-cart">
    * 24/7 automated customer service
    * Product catalog presentation
    * Order tracking
    * Sales lead qualification
  </Accordion>

  <Accordion title="Services and Consulting" icon="briefcase">
    * Meeting scheduling
    * Lead qualification
    * Quotes
    * Automated FAQ
  </Accordion>

  <Accordion title="Healthcare and Clinics" icon="heart">
    * Appointment scheduling
    * Reminders
    * Pre-service triage
    * Procedure information
  </Accordion>

  <Accordion title="Education and Courses" icon="graduation-cap">
    * Lead capture
    * Course information
    * Enrollment
    * Student support
  </Accordion>
</AccordionGroup>

## How Does It Work?

<Steps>
  <Step title="Configure your Assistant">
    Define goal, instructions and communication style
  </Step>

  <Step title="Add Knowledge">
    Feed the knowledge base with information about your products and services
  </Step>

  <Step title="Connect a channel">
    Embed the WebChat widget on your site or enable the Telegram bot
  </Step>

  <Step title="Start Serving">
    Your assistant is ready to talk to your customers
  </Step>
</Steps>

## Next Steps

<CardGroup cols={2}>
  <Card title="Quick Start" icon="rocket" href="/en/quickstart">
    Get started in 5 minutes
  </Card>

  <Card title="Configure Assistant" icon="robot" href="/pt/guias/configurar-agente">
    Customize your AI Assistant
  </Card>
</CardGroup>

<Info>
  **Questions?** Contact our support at [hello@integrabot.ai](mailto:hello@integrabot.ai)
</Info>

<Note>
  **🌐 Note:** Full English documentation is being translated. Main guides available in Portuguese at `/pt/`.
</Note>